Privacy Policy - Repair Today
Last Updated: October 2026

Privacy Policy

Welcome to Repair Today ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (lightgray-trout-577193.hostingersite.com) and use our AC repair and installation services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services. The personal information that we collect depends on the context of your interactions with us and the Website. The personal information we collect may include the following:

  • Contact Data: Your full name and mobile phone number.
  • Service Data: Details regarding the specific appliance or AC repair services you require.
  • Location Data: Your service address (collected offline or via phone/WhatsApp) to dispatch technicians to your location in Bhubaneswar or Cuttack.

2. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

  • To facilitate service delivery: We use your information to schedule, confirm, and provide AC repair and installation services at your home.
  • To communicate with you: We use your phone number to contact you via voice calls, SMS, or WhatsApp regarding your booking request, technician dispatch status, and service quotes.
  • To improve our services: We may use your feedback to improve our website and customer service experience.

3. How We Share Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:

  • Service Providers & Third-Party Integrations: We use third-party tools to process your booking seamlessly. For instance, when you submit a form on our website, your Name, Phone Number, and Service Type are securely transmitted to our workflow automation tool (Zoepact) to instantly generate a WhatsApp booking notification.
  • Analytics: We use Google Tag Manager and standard analytics tracking to understand how users interact with our website. This data is strictly used for marketing optimization and does not personally identify you.
  • Technicians: We share your contact details and address with our verified local technicians solely for the purpose of fulfilling your repair request.

4. Data Retention and Security

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

We have implemented appropriate technical and organizational security measures (including SSL encryption) designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet can be guaranteed to be 100% secure.

5. Use of Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. You can set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of our Website.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Request access and obtain a copy of your personal information.
  • Request rectification or erasure of your personal data.
  • Opt-out of future marketing communications (you can opt-out of our WhatsApp messages at any time by replying "STOP").

To exercise these rights, please contact us using the details provided below.

7. Updates to This Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may contact us at:

Repair Today
Bhubaneswar, Odisha, India
Phone: +91 7788874346
Email: hello@repairtoday.shop